|
Return Policies
Hydro Garden Zone is dedicated to customer satisfaction. If your purchase does not fulfill your needs for any reason, you can return your item for an exchange or refund within 7 DAYS from the time you recieve your order. Simply contact our store to receive instructions on returning your purchase. The following conditions apply:
All SPECIAL ORDER ITEMS are NON-RETURNABLE
All Hydroponics Systems are SPECIAL ORDER ITEMS AND ARE THEREFORE NON - RETURNABLE
Shipping is non-refundable*
- A 15% Restocking Fee applies (provided item is repacked according to factory standards & with ALL boxes, packing materals, owners manuals, etc., ITEMS MUST be in Resalable Condition. Returns are accepted only on items with a minimum purchase price of $10.00.
*Shipping Policies
We DO NOT charge you ANY HANDLING CHARGES. We are HAPPY to HANDLE your order for FREE and would NEVER charge you anymore than Standard UPS shipping charges!!
Most orders are shipped the same day or the next day, depending on what time we receive the order. It may take longer if we are temporarily out of stock on an item, but to minimize the wait, we may have the item drop-shipped directly from the manufacturer/ distributor. If we do have an item that you ordered shipped directly from the manufacturer/distributor, you may receive your order in two separate shipments instead of the order arriving complete. The maximum time to ship your order is within 3 business days. SPECIAL ORDER ITEMS, can take up to 1-4 weeks to build and ship.
The bottom line is that we value your business and we will do everything possible to ensure that your order gets to you as quickly as possible.
If we are out of an item that you ordered, we will attempt to contact you. We will let you know when the item will be available to you and give you the option of waiting for the item to ship or having the item removed from your order.
We ship by UPS. Our shopping cart is linked directly with UPS and will automatically calculate the shipping cost based on weight, distance, and the type of service that you specify during checkout. It does not take into account the fact that we may place multiple items in the same box in order to save you on the shipping cost. It also does not take into account the fact that some items are oversized and may cost extra to ship. Please be advised that rather than overcharging some customers and undercharging others, we may adjust the shipping charge when we process your order. On rare occasions, this may result in a second charge, or, in most cases, a credit to your account. Please understand that this only because there are no shopping cart systems available that can take into account the exact dimensions of the more than 2200 items we sell and how those items can be combined to fit into one or more boxes. Keep in mind that most companies end up over-charging their customers for shipping because of this.
Important Information Regarding Shipping & Transit Times:
UPS pick up and deliver packages Monday thru Friday only. This means that if you place an order and select 2nd Day Air as the shipping method, it will arrive 2 business days after the package has been picked up from our warehouse. This means that if you place an order at 3:00 p.m. Eastern Standard Time, we will process and pack your order immediately, but UPS will probably have already picked up for the day, which means that your order will be picked up the following Monday (assuming Monday isn't a holiday), and delivered to you 2 days later (in this case, Wednesday). This is the case with every company that doesn't personally drive the package to your doorstep. So, in short, if your order doesn't arrive as quickly as you had expected, it doesn't mean that we are not doing everything possible to expedite your order. We really are! If you have any questions about how long it will take for you to receive your order, please call us at 336-854-0788. Even better, you can go to www.ups.com and click on the "transit" button to get the answers quickly.
Please understand that when you choose Next Day, 2nd Day or 3 Day shipping, this means from the day the order leaves the warehouse. Keep in mind that it takes us time to gather your order and get it ready for shipping, but we promise to do it as fast as humanly possible!
|
